1. Contract :all bookings will form a contract between the Hirer and the Property owners. The accommodation is let for holiday purposes within the meaning paragraph 9 of the First Schedule to the Housing Act 1988, and there is no right of occupancy beyond the stated and agreed period. 

2. Rental: Bookings for persons or groups under 21 years of age cannot be accepted. 

3. Payment: All payments should be made to the agents in the manner specified on the booking form.  Non-payment of the balance of the rent on the due date shall be construed as a cancellation of the contract by the hirer. Bookings made within 6 weeks of your holiday date must be paid for in full and in advance of occupation of the property.

4. Balance of payment from UK: Upon payment of the deposit and subject to acceptance of the booking, the applicant becomes liable for the balance of the rent 6 weeks before for the period of letting. Any late booking payment by cheque must be made at least 14 working days before occupancy otherwise payment must be made by bank transfer.

Balance of payment from overseas: There will be a 4% surcharge for Balance payments involving currency conversion from outside of the UK - either by IBAN bank transfer or credit card.

5. Cancellation more than 6 weeks before the holiday: Any cancellation following payment of a deposit, balance or total amount more than 6 weeks before the start of the holiday is subject to a £50 cancellation fee. The £50 cancellation fee can subsequently be used as a deposit for a booking made through West Wales Cottages or West Wales Caravans for any of our advertised holiday accommodation within 6 months from the date of cancellation.

Cancellation within 6 weeks of a holiday: If cancellation occurs for any reason within 6 weeks of the start of the holiday, he / she should advise us immediately by telephone or e-mail followed by a confirmatory letter. Upon receipt of such letter (but without any obligation to the hirer) the agents will attempt to obtain a replacement letting, and if such a letting is obtained, will then refund to the hirer any monies paid less the cancellation fee. If the agents are unable to re-let, then the owners shall be entitled to retain all payments already made. 

Non payment of balance: In the event of balance of rental payments not being made by the due date, and when the hirer makes no request for additional payment time, the holiday dates will be re-advertised and no refund will be given. We advise guests to arrange cancellation and holiday insurance with the insurer of your choice to cover any eventuality.

6. Damage / Extra cleaning: All bookings are accepted on the condition that the property is left in the same state of repair, order and cleanliness both inside and outside as at the start of the holiday, should you not have time to leave the house as you found it, there will be an additional charge of £30. It is agreed that the person who made the booking will pay for  breakage and / or damage and  cleaning if so required. All breakages should be reported to the owners or the owners agent and minor damage should be noted in writing at the termination of the stay. 

7. Sleeping Capacity: The maximum number of people allowed is four plus up to 2 babies in travel cots (not provided) and extra persons cannot be accommodated. 

8. Availability: The Hiring Contract is made on the understanding that the property and its facilities as published on the internet will be available for the dates stated. In the unlikely event that the property is not available through events arising out of the control of the agents or owners, then they may be forced to cancel the booking. The hirer will be advised of any such circumstances as early as possible, and will be refunded all monies paid in full with the Hirer having no further claim against the agents or the owner. 

9. Occupation times: Tenancies commence after 4 pm (unless otherwise agreed), on the commencement date of the tenancy and terminate at 10.00 am on the leaving date. This is to ensure that the Cottages can be properly prepared for the subsequent guests.

10. Access to property: The Property Owner or his/her agents shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy. 

11. Pets. Regret no pets.

13. Linen: The properties are equipped with bed linen. Towels are not supplied and should be brought by the visitor. 

14. Liability: The owners will be responsible for complying with all applicable Statutory Regulations and Discrimination Acts affecting customers, the property, and its equipment, 

15. Smoking: Smoking is not allowed inside Mill View. If guests wish to smoke in the garden, then they should not leave cigarette ends on the property.

16. Special Needs: If you have special requests or needs, you are responsible for advising us at the time of booking, although we cannot guarantee that any requests will be met. Failure to meet special requests will not be a breach of contract. It is your responsibility to satisfy yourself that the property is completely suitable for your needs. Please note that if a particular requirement is not specified on the Website then it is not provided. 

17. Motor Car and Personal Belongings: Baggage and personal belongings are at the Hirer's risk at all times, and no responsibility can be accepted for loss of or damage to any vehicle or its contents. 

18: External factors: West Wales Cottages has no control over, and cannot be held liable for external factors that could possibly affect a Holiday such as the weather, local traffic, local events, neighbours, children playing, electricity, gas and water supply and the vagaries of television and mobile phone reception, or any financial losses incurred as a result of external factors.

19.Complaints: Every effort has been made to ensure that you have an enjoyable  holiday. If however, you have any cause for complaint please contact the property owners immediately if any problem arises so that it can be speedily resolved. They cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed. If guests choose to terminate their holiday early for any reason and the above procedure has not been followed, then the owners are entitled to retain the full  rental payment already made.

20. Data protection and Privacy: Information provided on Booking Forms will remain confidential and will not be disclosed to a third party or used for any other purpose. 

21. Cleaning and maintenance of the property - West Wales Cottages act only as booking agents and have no responsibility for the cleaning and maintenance of this property. This is entirely the responsibility of the owners and all questions regarding cleaning and maintenance should be addressed to them.

22. External factors: West Wales Cottages has no control over, and cannot be held liable for external factors  that could possibly affect a Holiday such as the weather, local traffic, local events, noise or problems resulting from the actions of neighbours, children playing, the continuity of electricity, gas and water supplies and the vagaries of television and mobile phone reception.

Note: West Wales Cottages relies on information submitted to us by the holiday cottage owners and we publish it in good faith. Visitors should be aware that the information may be incomplete, inaccurate or may have become out of date. Information given is for guidance only and should not be relied upon. No representation or warranty is given as to the accuracy or completeness of the information. If you require verified information please contact individual cottage owners before booking your holiday. All the information published is reviewed and approved by the holiday cottage owner prior to publishing. In the unlikely case that you find there has been an inaccurate description of a cottage then please contact West Wales Cottages and we will amend it.