Reservations of accommodation are accepted subject to
Terms and Conditions of Hire and disclaimer.
1. Contract :all bookings will form a contract
between the Hirer and the cottage owners. The accommodation is let for
holiday purposes within the meaning paragraph 9 of the First Schedule to the
Housing Act 1988, and there is no right of occupancy beyond the stated and
All bookings are subject to final confirmation by the
2. Rental: Bookings for persons or groups under 21 years of age
cannot be accepted.
3. Bookings / deposits: Upon receipt of your enquiry by email or telephone, a
cottage can be provisionally booked. This will be held for a period of 24
hours only. A booking is confirmed with either a £50 or £100 part payment
deposit. This is part of the weekly rental to confirm a booking and is
not a refundable security deposit.
Payment: Deposits are accepted by card online via the PayPal payment
buttons or by posted cheque by arrangement. Balance payments are made to cottage owners
6 weeks before the holidays or as soon as possible if within 6 weeks by BACS bank transfer or cheque.
Security deposits - a few owners require a refundable security deposit - this
will be noted on the property details and will be paid directly to the owner
with the balance of payment.
4. Damage / Extra cleaning: All bookings are accepted on the
condition that the cottage is left in the same state of repair, order and
cleanliness both inside and outside as at the start of the holiday, should
you not have time to leave the cottage as you found it, there will be an
additional charge of £30. It is agreed that the person who made the booking
will pay for breakage and / or damage and cleaning if so required. All
breakages should be reported to the owners and minor damage should be noted
in writing at the termination of the stay. Some cottages have a refundable
security deposit payable to the owners (see details for the specific
5. Sleeping Capacity: The maximum number of people allowed is clearly
stated on the particulars and extra persons cannot be accommodated under any
6. Availability: The Hiring Contract is made on the understanding
that the cottage and its facilities as published on the internet will be
available for the dates stated. In the unlikely event that the cottage is
not available through events arising out of the control of the agents or
owners, then a booking may be cancelled.
The hirer will be advised of any such circumstances as early as possible,
and the deposit will be refunded in full by West Wales cottages. Any balance
of payment paid to the owners, will be refunded by the owners with the Hirer
having no further claim against the agents or the owner. West Wales cottages
will not be liable for any payments made directly to owners
7. Occupation times: Tenancies commence after 4 pm (unless otherwise
specified on the website), on the commencement date of the tenancy and
terminate at 10.00 am on the leaving date. This is to ensure that the
cottage can be properly prepared for the subsequent guests.
8. Access to cottage: The cottage Owner or his/her agents shall be
allowed access to the holiday accommodation or grounds at any reasonable time during
any holiday occupancy. It is sometimes necessary to carry out maintenance or
gardening during a period of occupation.
9. Pets. If a dog or dogs are permitted, this will be clearly stated
in the particulars for the cottage booked. Bringing a dog or dogs to a
cottage that does not accept pets would constitute a breach of contract
(see: paragraph 17). This also applies to any visitors to the property.
If dogs are permitted, then hirers must bring their own dog bedding, and not
allow dogs on the furniture or in the bedrooms. A dog must not be left
unattended in the property under any circumstances. Dogs must be walked away
from the property and must not be allowed to foul the rental property or
grounds. Additional charges may be made for bringing a dog or dogs (see
details for each property).
10. Linen: If bed linen is supplied, this will be clearly stated in
the details for the cottage booked. Duvets and pillows are provided in each
cottage if bed linen is not supplied.
11. Statutory regulations: The owners will be responsible for
complying with all applicable Statutory Regulations and Discrimination Acts
affecting customers, the cottage, and its equipment,
12. Smoking: Smoking is not allowed inside the cottage. If guests
wish to smoke in the garden area, then they should not leave cigarette
litter on the premises. Smoking in a cottage constitutes a breach of
contract (see: paragraph 17).
13. Special Needs: If the hirer has special requests or needs, the
hirer is responsible for advising West Wales Cottages at the time of
booking, although West Wales Cottages cannot guarantee that any requests
will be met. Failure to meet special requests will not be a breach of
contract. It is the hirer's responsibility to ensure that the cottage is
completely suitable for their needs. Please note that if a particular
feature or facility is not specified on the Website then it may not be
14. Cancellation by guests more than 6 weeks before the holiday: Any
deposit of £50 or less is not refundable, but can subsequently be used as a
deposit for a future holiday booked directly with West Wales Cottages or
West Wales Caravans and booked within 6 months from the date of
cancellation. This does not include cottages and caravans where owners take
their own bookings.
If the deposit is greater than £50, then a £50 cancellation fee will apply,
and the balance of the deposit will be returned. The cancellation fee can
subsequently be used as a deposit for a future holiday booked directly with
West Wales Cottages or West Wales Caravans and booked within 6 months from
the date of cancellation.
Cancellation by guests within 6 weeks of a holiday: If cancellation
occurs for any reason within 6 weeks of the start of the holiday, the hirer
should advise West Wales Cottages immediately by telephone or e-mail
followed by a confirmatory letter. Upon receipt of such letter (but without
any obligation to the hirer) West Wales cottages will attempt to obtain a
replacement letting, and if such a letting is obtained, then the owner will
refund to the hirer any monies paid less the deposit. If West Wales cottages
are unable to re-let, then the owners of the cottage shall be entitled to
retain all payments already made. We advise hirers to arrange cancellation
and holiday insurance with the insurer of their choice to cover any
Cancellation by owner. In the very unlikely event that an owner cancels a
booking, than the owner will reimburse the hirer any payments previously
made, West Wales Cottages is not liable for any costs associated with such a
cancellation, or with alternative accommodation, which must be paid for by the
Non payment of balance: In the event of balance of rental payments
not being made by the due date, and when the hirer makes no request for
additional payment time, the holiday dates will be re-advertised and no
refund will be given. We advise hirers to arrange cancellation and holiday
insurance with the insurer of their choice to cover any eventuality.
15: External factors: West Wales Cottages and the cottage owners have
no control over, and cannot be held liable for external factors that could
possibly affect a Holiday such as the weather, local traffic, local events,
neighbours, children playing, availability and speed of broadband,
electricity, gas and water supply and the vagaries of television and mobile
phone reception, or any financial losses incurred as a result of external
16. Breach of contract: If there is a material breach of any of these
conditions by the Hirer or any of their party, the Owners or agents reserve
the right to re-enter the cottage, and / or end the letting and require the
hirer and their party to leave immediately without refund.
17.Complaints: Every effort has been made to ensure that hirers have
an enjoyable holiday. If however, the hirer has any cause for complaint,
then they must contact the cottage owner or agents immediately if any
problem arises so that it can be speedily resolved. The cottage owners
cannot subsequently consider any complaints or enter into any correspondence
about the complaint unless this procedure has been followed. If guests
choose to terminate their holiday early for any reason and the above
procedure has not been followed, then the owners are entitled to retain the
full rental payment already made.
18. Data protection and Privacy: Information provided on Booking
Forms will remain confidential and will not be disclosed to a third party or
used for any other purpose.
19. Cleaning and maintenance of the cottage - West Wales cottages act
only as booking agents and have no responsibility for the cleaning and
maintenance of each cottage. This is entirely the responsibility of the
owners and all questions regarding cleaning and maintenance should be
addressed to the owners.
20. Liability: West Wales cottages acts as agent for the cottage
owners and cannot accept any liability for any shortcomings or defects
within, outside, with the contents, or other facilities ancillary to the
cottage. Further West Wales cottages cannot accept any liability for any
act, or omission by the owners or anyone acting on their behalf. As we act
as agents on behalf of the owners and the hirer West Wales cottages do not
have any liability for loss or damage arising from the owners breach of
contract, negligence or misrepresentation.
As noted in paragraph one, the hirers contract is directly with the owner of
Note: West Wales cottages relies on information submitted to us by
the holiday cottage owners and we publish it in good faith. Visitors should
be aware that the information may be incomplete, inaccurate or may have
become out of date. Information given is for guidance only and should not be
relied upon. No representation or warranty is given as to the accuracy or
completeness of the information. All the information published is reviewed
and approved by the holiday cottage owner prior to publishing. In the
unlikely case that you find there has been an inaccurate description of a
cottage then please contact West Wales cottages and we will amend it.
Terms and Conditions © West Wales Cottages 2017